Trial, subscription and invoices

Under «Administration» → «Billing» you see your school's status, your plan with its price and number of children, the payment method and all invoices.

Trial

A new school starts with a trial period with all functions. The end date is shown at the top of the page. Ten and three days before the end and on the last day, the school's contact address receives an email. Without a subscription, the school is then read only for 30 days, after which all data is deleted.

Choosing a subscription

Choose under «Subscription and payment method»:

  1. «Monthly subscription by invoice»: minimum term 6 months, then cancellable monthly. An invoice arrives every month, ten days before the month begins.
  2. «Yearly subscription by invoice»: 12 months. The subscription renews for one year at a time; the next invoice arrives 30 days before it runs out, and you can cancel up to the last day of the subscription year.

Invoices arrive as a PDF with a QR payment slip by email, payable within 30 days. There is no setup fee. If you choose the subscription during the trial, it starts the day after the trial ends; the trial stays free. You can switch between monthly and yearly at any time; the switch applies from the next invoice.

By card or TWINT

If the platform offers payment by card or TWINT, the buttons «Monthly subscription by card or TWINT» and «Yearly subscription by card or TWINT» appear. You pay on the page of the payment service Stripe; the platform does not receive card details. Prices and terms are the same.

  • Stripe charges automatically at the start of each period. If you choose the subscription during the trial, the first charge is only on the day after it ends.
  • After every payment, the receipt arrives as a PDF by email; it is also listed under «Invoices».
  • Under «Payment status» you see the next charge and open amounts. «Payment method, receipts and subscription» opens the customer portal: change the card, download receipts, switch between monthly and yearly subscription (to yearly at once, to monthly at the end of the subscription year) or cancel.
  • If a charge fails, you get an email right away with a link to pay. Stripe tries again for a few days; for open amounts the deadlines below then apply.
  • If you switch back to invoices, the subscription with Stripe ends at the end of the current period; after that, invoices with a QR payment slip follow.

Billing address and invoices

Under «Billing address», enter the address and tap «Save». If «Email address for invoices» stays empty, invoices go to the school's contact address. Under «Invoices» you find all invoices with number, date, amount and status. Tap the number to open the invoice as a PDF; open invoices include the payment slip.

If the school has more active children than the plan covers, a notice appears. Nothing changes automatically; please get in touch with us.

When an invoice stays unpaid

What counts is the due date of the oldest open invoice:

  • After 10 days: a payment reminder by email.
  • After 20 days: a dunning notice by email, with no dunning fee.
  • After 30 days: status «Invoice overdue», with an email.
  • After 60 days: the school's administration becomes read only. Content can no longer be added or changed; billing and export remain available. Nothing changes for parents: they see everything, can report absences and reply, and receive their notifications.
  • 30 days later all data is deleted, with warnings 14 and 3 days before.

As soon as the payment has arrived, the school is fully usable again. If the school is read only after the trial, you can still choose a subscription here.

See also: Cancelling and Exporting data.