Supporting new families

In their first four weeks, new families see the list «New here» with the most important info pages at the top of the start page. With the first invitation they receive your welcome email. You switch on the «Support for new families» module under «Administration» → «Modules». The head of school and the administration find the settings under «Administration» → «Support new families».

Setting up

1. Click «Insert template». Ufzack suggests a welcome text and ticks suitable info pages, for example on school hours, holidays or contacts.
2. Check the selection under «New here». Only published info pages can be chosen.
3. Adjust «Subject of the welcome email» and «Text of the welcome email».
4. Click «Save». Only then does the template apply.

If a suitable page is missing, create it first as described in Editing info pages.

Welcome email

The email starts with a greeting and the name and ends with the links to «New here». It goes out once, together with the first invitation of a parent account. If the text stays empty, no welcome email goes out.

The subject and text are sent exactly as you write them, including to parents who use the platform in another language. Write simply and clearly, in several languages one below the other if needed.

What families see

A parent account counts as new for 28 days after its first invitation. During this time, the start page shows the pages from «New here» that the person has not yet opened or marked as read. Once all are read, the section disappears. Team accounts do not see the list.

The parents' view: New here.

Retention

The records of which pages have been read are deleted after 56 days.