Data protection and support access

The «Data protection» page in «Administration» brings together two things: exporting all data and support access.

Export

Under «Export all data» you create a ZIP with all of the school's data. See Exporting all data for how.

Granting support access

Without your approval, nobody from support can see your school. If support needs to look in, for example to understand a problem, you grant access for 24 hours.

  1. Open «Administration» → «Data protection».
  2. Under «Support access», tap «Grant access for 24 hours».
  3. The page now shows until when the approval is valid and who granted it.
  4. Let support know that access has been granted.

Access is read only: support sees the school as it is but cannot change, publish or send anything. After 24 hours the approval ends by itself.

Ending the approval early

Tap «End approval». Access ends immediately, even if support is looking at your school at that moment.

Accounts with the role head of school or admin can grant and end access. The administration role sees the note «The head of school can grant this.» instead.

Log

Below the button you see every support access with «Time», «Who» and «Page», for the last 90 days. This shows you exactly which pages support opened. If there were none, it says «No support access so far.»

For informing parents there is a template: Privacy notice for parents.