Code not received

You requested a sign-in link but no email arrived? Go through these points in order.

Check first

1. Wait a few minutes. Emails do not always arrive immediately.
2. Look in your spam or junk folder. The sender shows the name of your school followed by «via Ufzack».
3. Check the email address for typos. The page confirms every request in the same way, even if the address is not on file.
4. Use the address you gave the school. If you have several, try the others.

Request a new link

Tap «Request sign-in link» again on the sign-in page. Then use the code from the most recent email. Only a few links can be requested per hour. If nothing arrives after several attempts, wait an hour.

Invalid code

The link and code are valid for 60 minutes. If you mistype, the code field stays on the page: simply enter the six digits again. After five wrong entries, the code and link become invalid and the page tells you so. Then request a new link. You can enter the code with or without spaces.

Wrong or old address

You cannot change your email address yourself. Contact the school: it enters the new address. If your account has not been activated yet, no email arrives either; here too, the school can help.

If the sign-in page remembers a wrong address, tap «Forget …» below the field and enter the correct one.

More about signing in: Signing in without a password.